Unfortunately, it is impossible to travel with a pet on the bus or in the hold of the bus with Arriva. Conveniently search for Arriva bus schedules and Arriva prices to choose an option that best suits your needs. Not what we asked for at booking. By law, you have the right to request a refund for delayed or cancelled trips. It was an awful experience. Consumer guides, newsletters, surveys and more! So I called customer service on next business day of 10/31/22. Contact our support team Media Want to learn about Arrive? Arriva also has an online chat platform for people who have minor issues to resolve or quick questions. All product, news and changes in the site will be showed for your region. Discover how our travel solutions can help your business. Busbud is proud to partner with Arriva and to offer Arriva services to travelers all over the world. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. There was a special going on so only 50% of the normal deposit was required per room. If you are calling from Belgium, the number is 0800 79961. Registered No: 347103 Registered Office: When I received email confirmation, there were two issues. Locate me. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. This information was not present when booking the ticket. Arriva Number for Lost Items. Datum geplaatst. When taking the bus with Arriva, you will be able to enjoy Standard seat. You can use DoNotPay to quickly get in touch with customer service teams from. Arrivia is the largest stand-alone travel loyalty provider in the world. How BBB Processes Complaints and Reviews, Better Business Bureau Serving the Pacific Southwest. Wat. Horrible staff; not friendly, dont speek English and a bit arrogant. According to the provisions of the Personal Data Protection regulations, your personal data will be processed and incorporated into a processing activity, in order to be able to send you our newsletter and information about our services. BBB reports on known marketplace practices. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. worldwide itineraries across all categories, global airlines in all commercial markets, global pick-up locations from major suppliers, curated resorts and hotels from major suppliers, unique experiences and tours by trusted partners. Doxford International Business Park We have to pay for luggage although there on tickets was written two baggages included. Plan your bus journeys with our journey planner, check timetables and ticket fare prices, buy tickets, and track live buses in real-time across our UK network. Reviews; 1K. For more than 25 years, we have powered travel loyalty and rewards programs for some of the world's most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Discover how our travel solutions can help your business thrive. This highly capable, AI-driven robot lawyer is designed to help consumers save time, save money, and take care of their most complicated and frustrating tasks. Need to contact Arriva customer service? For services outside London Arriva Customer Services, FREEPOST ANG 7624, Luton, Bedfordshire, LU4 8BR. Bus arrived in split almost 1 hour late. 3.3 out of 5 stars. Bus was not on time either on departure. Our Customer Service is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Busbud provides you with Arriva phone number so you can easily reach out to them. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. If available, we recommend bringing a battery pack to keep your devices charged during longer bus rides. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. Data will not be transferred to third parties except legal obligation. Help us to personalise your experience on Arriva Bus by setting your default location. When we challenged the driver and assistant as to why they didn't stop at the first bus stop they ignored us and stated they didn't need to stop there. I did not really enjoy Arriva Medical due to we were calling the same patients over and over again (typically once or twice a month) offering them products like a back brace, heating pad, knee brace, or erectile dysfunction pump. Congratulations!! 912 260 418. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. The only things that could be improved is to have the toilet and the WiFi working. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. Desplzate de forma segura, cmoda, sostenible y todava ms asequible! We are happy to help. Contact Arriva Bus now Resolver is not affiliated to, linked with or otherwise endorsed by Arriva Bus. Our travel privileges booking platform offers your customers the flexibility and options they want while helping them discover more value. Or maybe you want to tell us about your experiences with our services? This is a multi-location business. Whether you need help getting in touch with the Arriva customer support team or want to find agencies to help with your unpaid bills, DoNotPay has got you covered. Busbud provides you with Arriva phone number so you can easily reach out to them. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? Did this answer your question? Resolver is a totally free service that you can use to complain effectively. Save time by comparing all your bus travel options in one place. Both drivers were polite and helpful. You have subscribed to this newsletter. Driver was nervous and the trip felt unsafe at some moments. Just raise a case and leave feedback after. The whole process should take no longer than 10 working days. Uxbridge, Middlesex, UB8 1EX, Av. Begin van hoofdcontent. Current departure times Scheduled services Diversions and obstructions Railway construction Additional transport services Traveling with a disability Travelling with a bike, pram or stroller Season tickets and tickets (E-)tickets Season tickets OV-chipkaart OVpay Travelling with children Arriva Flow Service & contact I have a question So we paid for nothing. Most computers will open PDF documents automatically, but you may need to download Adobe Reader. Inloggen. The best way to spare yourself the hassle and stress of dealing with virtual phone assistants, automated chatbots, and other systems is by using DoNotPay. For more than 25 years, we have powered travel loyalty and rewards programs for some of the worlds most respected cruise, hotel, resort, and financial brands, including American Express, USAA, and Marriott Vacation Club. Monday to Thursday from 08:30 to 14:00 and from 15:00 to 17:00. Theres no jargon in our rights guides. Contact our sales team Help/Support Our support team is always ready to help. I bought 2 bus tickets using the Arriva App. This is a great way to save time and avoid a lot of extra and unnecessary frustration. BBB is here to help. Arriva help - frequently asked questions about Arriva. To contact us about local bus and train services, please use the 'Contact us' facility on our local websites accessed from the dropdown below. With DoNotPay, you never have to spend hours waiting in a phone queue again. Check in and out with your contactless debit or credit card, Carefree flexible travel with Arriva Flow. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Arrivia is the largest stand-alone travel loyalty provider in the world. Arriva plc. Sit back and relax while we do the work. Get started now and lets get this sorted. I was told I was booking adjoining rooms **** and **** at $1399/pp for first two passengers in each cabin and $799 for the third, plus taxes and port fees. Comfortable bus. Its quick, easy and totally free. The short of it is that we had no working bathroom, a rude and uncommunicative driver, and a four hour delay. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. Vacatures zoeken. Our Customer Service line is open from 6.00 to 23.00 on weekdays and 7.00 to 23.00 on weekends and public holidays. Given just how large this company is and the vast number of people and locations it serves, it's important to contact the right customer service team for your circumstances and needs. To make a complaint, please contact our Customer Services team by clicking here. A few phone calls later I learned that he is in the **********.It took 4-days and never get back to me and the info that i can get from online. San Pedro de los Pinos, Benito Jurez, 03100 Ciudad de Mxico, CDMX, Mxico. Salaries; 4. Location. Search for the company you'd like to call. We help businesses sell more to their customers by providing incentives, irresistible travel discounts and inspiring memberships. We recommend arriving early and communicating with the Autobus Statzione ticket staff at your preferred city (ours was Trieste) to make sure you know where to actually find the bus at the appointed time. London. The driver was excellent . Your experience on this site will be improved by allowing cookies. Contact our PR team Read the latest news in our newsroom 2023 Arrive There are no meals or snacks offered on Arriva buses. Will Arriva Customer Services speak to my Insurance Team or Solicitor in the event of an accident? Subscribe to our newsletter to know the news and everything that happens in Arriva and that is designed for you. To make a complaint, please contact our Customer Services team by clicking here . Very unattentive and stressed staff, rude onboard when the bus was full and told one of us to move from a seat without directing her to another, free seat. 0344 800 44 11. Reviews from Arriva employees about working as a Customer Service Representative at Arriva. Bus was late. When I purchased the ticket, instructions were given for exact location of bus stop. Seat assignation wasn't adhered to. Get support with your motor insurance right away Our online assistant is the quickest way to get in touch It can answer questions about your policy If you need to call, it points you to the right phone number Ask our online assistant For the best way to get in touch with us, choose from the options below Relatively comfortable and clean. We were nervous about doing it this way but wanted to be sure that we had our seats at the specified date/time. Get started now by subscribing to DoNotPay. Learn about Arriva culture, salaries, benefits, work-life balance, management, job security, and more. Busbud is an authorized Arriva ticket seller. horrible experience I have to say. Registered in England. Our Customer Services hotline 0344 800 44 11 is open on Monday to Friday between 8am and 5pm. I paid $600 per cabin on credit card. (602) 308-1973 Primary Fax (602) 395-6695 Other Fax Phone Numbers (877) 724-2628 Other Phone (800) 471-8029 Other Phone (866) 728-1177 Other Phone (800) 571-4169 Other Phone (602) 308-1989 Other. However, on the day the bus drove right past the stop, we tried to wave it down but the driver ignored us. Our award-winning collaborative culture of delivering excellent customer service, custom-branded solutions and innovative technology is like no other in the industry. A bus operator in the North West. The data provided will be kept for the time necessary to comply with legal requirements and to determine the possible responsibilities that may arise from said purpose and from the processing of the data. The journey also took 45 minutes longer than expected. When asked if the cabin numbers had been corrected, *************** assured me they had been but refused to provide written confirmation. 1 Customer Services & Support Salaries provided anonymously by Arriva employees. Waiting for hours in a phone queue to connect with a live Arriva customer serviceagent will only add to your ire. The agent told me that the cabin assignment had not been changed despite what *************** had told me in her emails. We bought two tickets which included luggage and as soon as we got there the driver said you have to pay for me for the the luggage or else youre going to cause trouble and when we said we thought luggage was included, him and his colleague started shouting at us and name calling us for being English. press@arrivia.com I contacted Arriva customer service asking for a refund but they refused, even though they agreed that the cancellation was for 'operational reasons'. You can also download your favorite movies, TV shows, and audiobooks or bring a good book. UK, Tel: +44 (0)191 520 4000 In contrast to Macclesfield and Winsford, Arriva Midlands notes that the proposed closure of Oswestry depot will leave customer journeys "largely unaffected." What it describes as the "main" services at Oswestry will transfer to other Arriva depots in Shrewsbury and Wrexham, although five tendered services operated on behalf of . Then ************* called back on 11/3/22 to tell me adjoining cabins on this cruise are now too expensive and iCruise cannot absorb the costs! we were going to airport booked our trip with save amount of time for all things which had to be done before departure, and bus arrived 1:10 later, we had to wait in the boiling sun. Driver forced us to pay for travelling with luggage even though ticket says this is included. Once our customer service team has been made aware of any complaint they will send the full report to the local depot manager. Official Partner. Customer Service Representative 2 salaries. I immediately emailed our agent and made her aware of the error and asked for her to resolve the issue. Your bus was 15 minutes early to the bus stop and didn't even stop for us!! If you are calling from Germany, the number is 01801 003551 (calls cost 3.9 cents per minute). You can call our Customer Service team or contact us through the chat, WhatsApp, Twitter or Facebook. What should I do if my bus driver is rude to me. General inquiries inquiries@arrivia.com Media inquiries press@arrivia.com Corporate Headquarters Phone: (602) 749-2100 Toll-Free (888) 320-4234 Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Interviews; Arriva Customer Service Representative yearly salaries in the United Kingdom. Arriva - never again, We missed our Ferry because the bus was late! Have you suffered a mishap or accident in one or with one of our vehicles? We have helped over 300,000 people with their problems. In addition, I was charged a $99 membership fee per cabin (x2) for their rewards program; at no point was this fee discussed or disclosed to me at the time of booking. Nuevos descuentos para el transporte pblico en 2023! Book cheap Arriva bus tickets online, find schedules, prices, bus stations locations, services, promotions and deals. Thanks for those reviews and I am done w/ icruise.com (and will not dealing w/ arrivia.com)Folks beware !!! We had to go back and buy tickets for another bus and we're 1 and half hours late to Zadar. Overall a great experience to get around. Arriva Bus Help Portal The next day, I began to get harassing emails from *************** repeatedly threatening to have canceled our reservations. Easily compare and book your next trip withBusbud. Type in Skip Waiting on Hold and select the product. Click on the name of the company and have us do the work for you. Arriva Main Customer Service Number. BBB Business Profiles are subject to change at any time. 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