NOT TRANSFERABLE: This card is not transferable and if pre-sented by any person other than whom it is issued, MARTA will confiscate the card. [Code Section 37.123(e) (1)], Any individual with a disability who needs the assistance of a wheelchair lift or other boarding assistance device and is able, with such assistance, to board, ride, and disembark from any vehicle which is readily accessible to and usable by individuals with disabilities if the individual wants to travel on a route of the system during the hours of operation of the system at a time or within a reasonable period of such time, when such a vehicle is not being used to provide designated public transportation on the route. [Code Section 37.123(e) (2)], Any individual with a disability who has a specific impairment-related condition which prevents such individual from traveling to a boarding location or from a disembarking location on such system. [Code Section 37.123(e) (3)]. All MARTA Mobility Customers and companions must pay the fare to ride upon boarding. We apologize
404-848-5000 . Appeals must be received within sixty days (60) of receipt of the denial letter. PDF version]to download and print a hardcopyof theMARTA Mobility Eligibility Application for Certification Part Aapplication. The MAC subcommittee meets once a month to hear customer appeals and make its recommendations to MARTA.
Is complementary paratransit service that operates within the same service area as fixed route bus and rail services. Learn more about bikes and MARTA. Reservations can be made by calling MARTA Reservations at (404) 848-5826 to book trips between MARTA and CCT. MARTA Police (Emergency) 404-848-4911. Please be advised
Customers who are travelling to or from large, multiple unit apartment or office complexes must meet the Mobility Bus at the curb closest to their address. MARTA secured a $2.6M grant for the purchase of 6 New Flyer Xcelsior battery-electric buses that will reduce fleet emissions. MARTA Mobility is a shared ride, advance reservation mode of public transit. You willstill have the optionof goingintovoicemail. Riders must have a MARTA Mobility Photo ID Breeze Card to be able to request and board our MARTA Mobility buses. custserv@itsmarta.com, Write to: MARTA Customer Service Center
MARTA cannot be responsible for, nor can schedules be adjusted to accommodate the administration of medication. Failure to follow the Code may result in immediate expulsion from MARTA property, suspension from the use of transit property and services, and loss of unused fare media that expires during suspension. CCRs will provide a Ready Time when the trip request is confirmed. After the third replacement card, customers may be subject to a thirty (30) day waiting period before obtaining an additional replacement card.
MARTA has the right not to issue a replacement card. A Mobility customer must present their MARTA Mobility Breeze Card to have the correct fare deducted from the card. MARTA Mobility Breeze Cards are not transferable. MARTA Mobility is our service that provides ADA Complementary Paratransit service to anyone unable to ride or disembark from our regular MARTA transit services. Mobility Operators are not permitted to provide assistance that requires them to leave their assigned Mobility Bus unattended for a lengthy period of time or lose their ability to keep their assigned Mobility Bus under visual observation. http://www.itsmarta.com/ride-with-respect.aspx. Traffic conditions, weather and service interruptions may prohibit MARTA from meeting precise pick-up times; therefore, trips are scheduled to include a thirty (30) minute Ready Window., Prioritizing Pick-up and Drop off Times:
Operators will assist customers who require door-to-door service by carrying a limited amount of packages (what the operator can carry off the bus in one trip) to the exterior door.
A CCR will return the call and complete the reservation. Customers can confirm and cancel future trips through the automated system and the MARTA website. The Warning Letter also provides the customer with an opportunity to dispute the listed No-Show infraction, and provide proof of extenuating circumstances that may have caused the infractions. Simply put, MARTA does not have enough Bus Operators to operate all the trips on all the various routes. Wheelchair users must wait for operators assistance and follow instructions for entering and exiting the Mobility Bus. view details. Drinking alcoholic beverages and open alcoholic beverage containers are prohibited. . to request that an application be mailed or emailed to you. Customers must wait at least twentyfour (24) hours after a reservation is made to cancel it through the automated system. A Personal Care Attendant (PCA) is someone designated or employed specifically to helpan ADA eligible customer meet his or her personal needs. Customers must have correct fare immediately upon boarding in order to ride. breezecard.com. You can also call our Customer Service Center at 404-848-5000 and follow the automated prompts to 'Breeze Card Registration.'. Mobility Operators do not provide services that exceed door-to-door assistance. Customer must arrive at work, school or appointment no later than 8:00 AM. Exact addresses of both the origin and destination. MARTA removed the four streetcar vehicles from service on Nov. 29, 2022, after engineers discovered wheel degradation . The application allows for the following online: Customers may ride standard scooters on the lift, but it is strongly recommended that they transfer to a seat once on board the Mobility Bus. Customers who had at least six (6) valid No-Show infractions will receive written notification informing them that as of August 15th their service will be suspended for seven (7) days (August 15-21) due to excessive No-Shows. DEFACED/DAMAGED CARDS: Photos that are faded, numbers missing or scratched off will be considered invalid and subject to confiscation. Upon receipt of a completed application, MARTA Mobility must make an eligibility determination within twenty-one (21) calendar days of receipt. Any article left on a Mobility bus will be turned in to the MARTA Mobility Dispatch office. Wheelchair brakes must always be locked while on the lift. Service cannot be provided earlier, later or on days when regular MARTA service is not available. Student Program (K-12) Group Discount. The Ready Time is the earliest time in which a vehicle may arrive at the customers location. Please complete the
To be viewed as accompanying the eligible customer, the PCA, travel companions, and children must have the same origin and destination points as the eligible customer. A MARTA Mobility Service Agent will explain the service and/or mail an application. The CCR negotiates the trip request and offers the customer a 4:15 PM Ready Time. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. Note:You can check the expiration date of your card at a Breeze Vending Machine, or make note of the cards expiration date, which appears each time you tap your card at the rail station fare gate, at the bus fare box and at the Breeze Vending Machine. . The thirty (30) Minute Ready Window will begin at the stated Ready Time. MARTA is a stable in Atlanta and people stay with them till retirement. 30 Alabama Street, SW
The Mobility Bus may arrive prior to 4:15 PM but is not considered late until after 4:45 PM. MARTA Police (Emergency) 404-848-4911. Mobility Fares; Partnership Program; University Program; Student Program (K-12) Group Discount; Parking. Subscription service can be suspended for a maximum of thirty (30) days. Suspensions will be delayed pending the outcome of the appeal and Mobility service will not be interrupted. Door to Door Assistance is available upon requests (see pages 5 - 6). Some may also come with a warning from the manufacturer that they should not be used as seats on moving vehicles. The fax number for Mobility Eligibility is 404-848-6900. The CCR evaluates alternatives and may offer the customer a 6:45 AM Ready Time. Eligibility for MARTA Mobility usually extends for three (3) years from the date of certification.
To become eligible to ride MARTA Mobility, you must complete an application and an in-person interview and assessment. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. In accordance with the ADA regulations, MARTA reserves the right to negotiate trip requests up to one (1) hour before or one hour after a customers requested time. Riders' Advisory Council; MARTA HOPE Program; . Visitors with Disabilities: Visitors to MARTAs service area who are certified with another Paratransit or similar service will be given presumptive eligibility and able to ride MARTA Mobility for up to twenty-one (21) days each year without requiring certification by MARTA. Customers infractions will be reviewed at the end of each month and their future Mobility service may be suspended if the infractions are deemed excessive.. We don't offer Reduced Fare versions of any of our pass programs. Customers who stand on the lift must be able to stand without assistance and hold the rails with both hands. Weekday: 4:45 AM - 1 AM; . Customer Service Monday - Friday: 8 a.m. until 5 p.m. 404-848-5000 Email: custserv@itsmarta.com Lost & Found Located at MARTA Five Points Station (on the Forsyth Street side of station outside of the paid area). MARTA will transport other small pets, confined to rigid pet carriers with locks or latches carried on by customers and kept out of the aisle and off seats. The call center is voice automated on Saturdays, Sundays, and holidays for next day service only. Customers must make all changes prior to the date of travel. You must complete Part A and the Part B must be completed by a licensed rehabilitation or healthcare provider who is familiar with your diagnosis. Mobility Bus
If you were issued a temporary card, your eligibility to participate in the Reduced Fare program will expire on December 31st of the current year. MARTA Mobility Travel Training Program is a free self-paced program where individuals learn how to travel safely and independently on MARTAs system. Train Hours. A subcommittee of the MARTA Advisory Committee (MAC) will make recommendations to MARTA at that time. Scooters are often unstable on lift equipment. To view the full code, please visit
MARTA attained the Silver level of recognition for its sustainability efforts. If MARTA Mobility does not provide an appeal decision within thirty (30) days, MARTA Mobility will provide service until an appeal decision is provided. Riders' Advisory Council; . Riders' Advisory Council; . MARTA Mobility riders with authorization from a medical professional are allowed to ride with a designated personal care attendant at no additional charge. To dispute any infractions, please leave a voice message on the MARTA Mobility dispute line for the Superintendent of Mobility Operations at. The MARTA Mobility Breeze Card is accepted on any Paratransit service across the country. To request an application or obtain information about MARTA Mobility, call the MARTA Mobility Eligibility Department at (404) 848-5389; Monday - Friday, 8:30 AM 5:00 PM. Today, everyone at MARTA has access to our MARTA Employee Self-Service application. Regular fixed route buses are low-floor with ramps for easy boarding for riders who use Mobility Aids or have difficulty getting up and down bus steps. card with a picture each time they board a Mobility Bus. A customer traveling from a large office building, medical facility, or other similar area must meet the vehicle at the curb closest to the main reception desk or lobby entrance. Cancellations made less than two (2) hours before the scheduled ready time are considered Late Cancellations, The Mobility bus arrives at the correct scheduled pick-up location, within the Ready Window, and the customer. If a customer fails to re-certify by their expiration date, MARTA Mobility services will be terminated to include deactivation of the MARTA Paratransit Breeze card.
Also please be advised that this card must be surrendered upon request by a MARTA official. 2424 Piedmont Road NE
ADA public law defines who is eligible for complementary Paratransit service in Section 223 of the Federal regulations. 3. Administering medication is the customers responsibility. MARTA Mobility operates during the same days and hours as the fixed route bus and rail services. The assigned Mobility Bus is scheduled to arrive during this time. MARTA Mobility Breeze Cards must be obtained from the MARTA Reduced Fare Office after customers receive confirmation of their eligibility. Customers must load fare, trips, or passes onto their MARTA Mobility Breeze Card or pay cash for each trip. Customers can load their Mobility Photo ID Breeze Cards at any of our Breeze Vending Machines around MARTA. The CCR will make every effort to accommodate requested pick-up or drop-off times. MARTA Police (Non-Emergency) 404-848-4900. Cards MUST be turned in immediately for a re-placement at no cost. MARTA shuttle vans, wrapped to look like the streetcar, will continue servicing the route until all vehicles return to service. How much does a Reduced Fare Breeze Card cost? However, a replacement fee will be charged for each lost or stolen card. 2424 Piedmont Road, NE
Individuals may forward the completed application in the following ways: Via Mail:
404-848-5000 . Should an application be denied, the applicant has the right to appeal. Everybody needs their own. We offer Reduced Fare Breeze Cards to eligible senior citizens, people with disabilities and Medicare cardholders. The priority set by the customer will help determine the Ready Time and the thirty (30) minute Ready Window.. If customers have a temporary disability, they may obtain MARTA Mobility eligibility for the expected duration of the disability. Customers must provide addresses that are accessible by roads with ample turn-around for the Mobility buses. Customers desiring subscription service should contact Reservations and provide the CCR the desired days and times of travel.
How do I use my Reduced Fare Breeze Card?
If customers travel with a PCA, they may travel with one companion in addition to their PCA. APPLICABILITY OF PARATRANSIT: The Paratransit Breeze card is for use on all MARTA Mobility vehicles and allows access to MARTA fixed route services according to current MARTA fare policy. Riders who qualify for our MARTA Mobility service and use their MARTA Mobility Photo ID Card can receive discounted fares when purchasing multiple rides. Customer gets off work or finishes school or appointment at 4:00 PM. Customers unable to use the steps to enter the Mobility bus may stand on the hydraulic lift to be lifted onto the Mobility Bus. Customers with schedules that require frequent changes are not eligible for subscription service. Articles not claimed by Tuesday of the following week will be turned over to MARTAs Lost and Found department located at Five (5) Points. If the Mobility Bus arrives anytime between 6:45 AM and 7:15 AM, the customer must board within five (5) minutes of the arrival of the Mobility bus. Customers are encouraged to cancel and confirm future reservationsby using our automated system at 404-848-4212 or by speaking with a CCR at (404) 848-5826. Please tap your Breeze card within 30 days of purchase to activate reload value. MARTA Mobility
Information Needed to Make a Reservation: Trips are scheduled to provide travel times that are comparable to the time it would take to complete the trip on fixed route services plus thirty (30) minutes (allowing for transfer times). Customer zip code, which is the password to access the automated system. MARTA Reduced Fare Office
Benefits and job security are a plus also. The following rules also apply: If you have a suggestion or a comment about our services, please call MARTAs Customer Service Center at (404) 848-5000 (follow the prompts). Subscription service is not required by ADA and the total number of subscription trips reserved may not exceed 50% of the space available on the system at any time period. However, customers should contact the local transit authority to confirm scheduling rules and regulations. May 21, 2021 Atlanta, GA Transdev launches new partnership with MARTA Mobility to support Paratransit Services and ADA Eligibility Transdev is excited to kick off a new, three-year partnership with Metropolitan Atlanta Rapid Transit Authority (MARTA) this week. During this thirty (30) day waiting period, customers will still be eligible to ride MARTA Mobility; however, they will be required to show photo identification and pay with cash for each trip. At the Lindbergh Reduced Fare office at 2424 Piedmont Rd N.W., Atlanta, GA 30324. Lost Item Inquiry Formfor lost items. MARTA Mobility Paratransit Service is an origin to destination public transportation service for individuals with disabilities who are prevented from using MARTA's Fixed Route transportation services. When it does expire, you'll have to provide the same documentation you originally provided as proof of your qualifications. ATLANTA - The first of Atlanta's Streetcar vehicles has been repaired and is back in service. 404-848-5826. MARTA is smarta! MARTA Mobility provides ADA-complementary paratransit service to anyone unable to ride or disembark from regular MARTA transit services. It is the customer's responsibility to notify the CCR of security procedures; including gate codes when the reservation is made and to arrange quick access for the Mobility Bus. Explore how you can get around any personal limitations, Talk with you about what you want to do and where you want to go, Teach you to read MARTAs maps and schedules, Teach you to board, ride and exit the rail and buses, Travel with you on those first few trips so you can feel confident on your own. MARTA reserves the right to limit the number of replacements. Atlanta, GA 30324-3330, In Person:
Customers can load their MARTA Mobility Breeze Cards in the following ways: 1. Name, address and telephone number